Refund policy

At Beautiful by Camille, all sales are final.

Because our products are personal care and beauty items, we do not accept returns, exchanges, or refunds for any reason other than an item arriving damaged, defective, incorrect, or a package being confirmed lost in transit.

Please review your order carefully before placing it.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, or you received the wrong product, contact us within 3 days of delivery at Hello@beautiful-by-camille.com.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

Once we review your claim, we may offer a replacement, store credit, or refund at our discretion.

Lost Packages

If your package appears to be lost in transit and tracking does not show it as delivered, please contact us at Hello@beautiful-by-camille.com.

We will work with the shipping carrier to investigate the issue. If the package is confirmed by the carrier as lost or not delivered, we may offer a replacement or refund.

Please note:

  • We are not responsible for delays caused by the shipping carrier.
  • We are not responsible for packages marked as delivered by the carrier but then lost or stolen after delivery.
  • Refunds or replacements for lost packages will only be considered after the carrier investigation is completed.

Non-Returnable Items

We do not accept returns or exchanges on:

  • Opened or used products
  • Personal care and beauty products
  • Sale items
  • Gift cards
  • Promotional or limited-edition items
  • Custom or special-order items

Refunds

Refunds are only issued if:

  • Your item arrived damaged or defective
  • You received the wrong item
  • Your package is confirmed lost by the shipping carrier after investigation

If a refund is approved, it will be issued to your original payment method. Please allow 5–10 business days for your bank or credit card provider to process the refund after it is issued.

Contact Us

For questions about your order, please contact:

Beautiful by Camille
Email: Hello@beautiful-by-camille.com
Mailing Address: 3646 E Ray Rd, Ste 6-2009 Phoenix, Arizona 85044 United States

Optional EU Section

Use this only if you sell to customers in the European Union:

European Union 14-Day Cooling-Off Period

If your order is being shipped to a country in the European Union, you may have the right to cancel or return your order within 14 days of receiving it, subject to applicable exceptions under law.

To be eligible, the item must be unused, unopened, and in its original packaging. Opened personal care or beauty products may not be eligible for return for health and hygiene reasons.

To request a return under EU consumer rights, contact Hello@beautiful-by-camille.com.